Our return policy is simple: all sales are final once manuals are sent.
Buy One Get One Free (BOGO) offering details on home page right middle under "Buy One Get One Free Guidelines". System pdf manuals are in English and sent by email only with the exception of Lightarian Manuals, which are mailed. Certificates of completion are also sent only by email in pdf form. English version pdf manuals are sent to email address on file with paypal. Once pdf manuals are sent, there are no refunds.